Service Policy

1. Service Overview

At AUTRIXAVO, we are committed to providing exceptional service for all your car organization needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@autrixavo.com
• Phone: +441313467763
• Address: 3 McEwan Walk, Edinburgh EH3 8FU, United Kingdom

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM GMT
• Saturday: 10:00 AM - 4:00 PM GMT
• Sunday: Closed
• Bank Holidays: Closed

3. Product Services

3.1 Available Services

• Product component replacement
• Organizer repairs and restoration
• Custom modifications
• Product fitting assistance
• Installation guidance
• Product maintenance

3.2 Service Timeframes

Standard service timelines:

• Initial assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-10 business days
• Custom modifications: 10-15 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from AUTRIXAVO include:

• 30-day satisfaction guarantee
• 12-month warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 24-month extended protection
• Priority repair service
• Free replacement of damaged components
• 50% discount on future repairs

5. Custom Services

5.1 Customization Options

• Custom size modifications
• Additional compartment installation
• Material upgrades
• Personalized branding
• Special feature additions

5.2 Installation Services

• Professional product installation
• Setup and configuration
• Usage demonstration
• Maintenance training

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed inspection: £25
• Expert consultation: £45

6.2 Repair Costs

• Minor repairs: £20-40
• Major repairs: £50-120
• Custom modifications: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product model and purchase date
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline
• Contact information

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

AUTRIXAVO reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.